Refunds & Returns

Effective date: September 14, 2026

We accept eligible return requests made within 30 days after delivery.

Return eligibility

• The item must be unused, undamaged, and returned with its original packaging and included parts.
• Proof of purchase and prior return authorization are required.
• Items marked final sale, personalized items, gift cards, and products damaged through misuse are not eligible unless defective or incorrect.

Start a return

Contact Poprevive customer support within 30 days after delivery and include your order number and reason for return. For damage, defects, missing parts, or an incorrect item, include clear photos of the product, packaging, and shipping label. Do not send a return until we provide instructions and authorization.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping. If we sent an incorrect item or confirm that an item arrived damaged or defective, Poprevive will provide an appropriate replacement, refund, or covered return method. Original shipping charges are not refundable unless the return resulted from our error.

Returns must be sent by mail to the authorized return address below. Please contact us before shipping so we can confirm eligibility and provide return instructions.

Authorized return address:
Attn: Lauren
BROHOOD TECHNOLOGY CO., LIMITED
Shop 185, G/F, Hang Wai Industrial Centre
No. 6 Kin Tai Street
Tuen Mun, New Territories
Hong Kong

Please do not return products to any address shown on the package without prior authorization.

Refund Process

Once your authorized return is received, we will inspect it and notify you by email of the approval or rejection of your refund within 3 business days.

If approved, the refund will be issued to your original payment method. Please allow an additional 5–10 business days for your bank or payment provider to post the credit.

We do not charge a restocking fee. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect. If more than 10 business days have passed since your refund was approved, please contact us at [email protected].

Order changes and cancellations

Contact us as soon as possible. We can cancel or change an order only before fulfillment or shipment begins. If the order has already shipped, follow the return process after delivery.

Delivery concerns

If tracking shows delivered but the package is missing, first check the delivery location and contact the carrier. Then contact us promptly so we can review available tracking and help determine next steps. Claims are assessed using the carrier record and order details.